FAQ
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location. Orders are typically processed within 1–3 business days, and delivery usually takes 3–10 business days.
Do you ship internationally?
Yes, we may offer international shipping to selected countries. Shipping rates and delivery times will be calculated at checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information.
Can I change or cancel my order?
Orders can only be changed or canceled before they are processed for shipping. Please contact us as soon as possible if you need assistance.
Payments
What payment methods do you accept?
We accept major debit and credit cards, as well as secure payment options available through Shopify.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers. We do not store your full payment details.
Returns & Refunds
What is your return policy?
We accept returns for eligible items within 7–30 days of delivery, depending on the product and condition of the item.
Items must be unused and in original packaging.
How do I request a return or refund?
Please contact us through our contact page with your order number and reason for the return.
When will I receive my refund?
Approved refunds are usually processed within 5–10 business days back to your original payment method.
Products
Are your products suitable for athletes?
Yes. Our products are designed for active individuals, athletes, and people focused on performance, fitness, and training.
How do I choose the correct size?
Please refer to the sizing guide available on the product page before placing your order.
Will sold-out items be restocked?
Some products may be restocked depending on demand. Follow our store or subscribe to updates for restock announcements.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your information more easily.
How can I contact customer support?
You can contact us through the contact page on our website:
SBexplosive Athlete Contact Page
How quickly do you respond to inquiries?
We aim to respond to all customer inquiries within 24–48 business hours.
General
Where are you based?
Our business operates online through our Shopify store and serves customers in multiple locations.
How can I stay updated on new products and promotions?
You can subscribe to our newsletter or follow our social media pages for updates, launches, and exclusive offers.